Contact Us & Help Desk

This page will help you find the answer to your question. The most common questions are highlighted immediately below this message. All other information about Glamorousity.com, the website, the products and your order can be found below.

HOW DO I CONTACT YOU?

Most Common Questions
ARE YOU GETTING ANY MORE IN?
CAN I CHANGE MY ORDER?
CAN I CANCEL MY ORDER?
WHERE IS MY ORDER?
I RECEIVED THE WRONG ITEM
PART OF MY ORDER IS MISSING
THE ITEM I RECEIVED IS DAMAGED
HOW DO I RETURN AN ITEM?
CAN YOU CONFIRM YOU RECEIVED MY RETURN?
WHERE IS MY REFUND?
PRODUCT DISCLAIMER

PRIVACY POLICY

Helpdesk Subjects
PAYMENT & ORDERING
DELIVERY
PRODUCTS
TECHNICAL PROBLEMS
YOUR ORDER
RETURNS
ABOUT/CONTACT GLAMOROUSITY.COM

What cards do you accept?
What currency do you use?
Can I pay by any other method?
Is it safe to order online?
Do I have to order online?
I've received an e-mail from Glamorousity.com asking for further information
When will I be charged?
Do you sell gift certificates?
Questions about delivery charges and destinations
Can I pick up my order from your warehouse?
How long will it take for my order to arrive?
Do you deliver to my country?
Do I have to pay import charges?
Which shipping company do you use?
Can you leave the delivery at an agreed hiding place?
Can someone else sign for my delivery?

Questions about a product

Will you be getting any more in?
I need more information about the product
I saw this item in an magazine and can not find it on site
I saw this product on a celebrity...can you find it for me?
The product I ordered is now reduced. Can you refund me the difference?
Can you tell me where else I can buy this product?

Technical problemsWhen registering

Email address/password is not recognised
I'm having problems with my cart
I am told that my card has expired, even though the expiry date is in the future.
I'm getting lots of pop-up ads when viewing your site

Other Technical Problems

Your order Can I change my order?
I'm not going to be in when you deliver my parcel.
Can I track my order?
Where is my Order?
I forgot to use my discount code

Returns

About us

I'm new - How do I order?

Do you have a catalog?
Do you have a shop?
Can I contact you by phone?
Do you do wholesale?

Investor Relations
Corporate Enquiries

What cards do you accept?

We accept the following cards Visa, MC, American Express and Discover Cards.

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What currency do you use?
We accept the following currencies: US Dollar (USD)

Can I pay by any other method?
Presently we only accept payment by Credit Card, Charge Card, or Debit card on the Internet. We will be accepting Paypal, Google checkout, checks and money orders soon.

We accept cards issued from most major countries.

Is it safe to order online?

We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:

Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered

Do I have to order online?
Ordering over the internet with Glamorousity.com is the safest and most secure method of paying but if you prefer you may also call in your order to 866 MAX-GLAM.

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I've received an e-mail from Glamorousity.com asking for further information
When you place an order with Glamorousity, our system goes through a series of checks to validate the information you have provided.

Regrettably, it is not always possible for us to confirm all of the details, and this is why we request additional information. This helps us to verify your identity, and ensure that the credit/debit card has not been used fraudulently.

While your account is being cleared we will not debit your credit card. When an order is submitted, Glamorousity obtain authorisation from your card issuer to debit your account. However, the funds are only reserved for us as we do not debit the account until the order is sent to our warehouse for dispatch.

When Will I be Charged?
When you reach the final billing page and press 'Submit Order' we will immediately contact your bank/card issuer for authorization. The amount will be taken off the card once the order has shipped.

Once the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly after your items have been shipped.

If the payment is not authorised by your bank or card issuer, you will receive an e-mail within a few minutes advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).

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Do you sell gift certificates?
Soon.

Questions about delivery charges and destinations

Can I pick up my order from your warehouse?
Unfortunately it is not possible to pick up orders from our warehouse.

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Do you deliver to my country?
We deliver to most major countries.

Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Which shipping company do you use?
We use USPS priority mail and USP ground, 3-day, 2-day and over-night services.

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Can you leave the delivery at an agreed hiding place?
If you place your order using our Next Day Delivery service the courier may attempt to leave your parcel with a neighbor if you are out, or failing this, in a safe place, out of sight and the elements. If you place your order using our Standard Delivery service, all orders require a signature, so we are unable to leave your order in a safe place.

Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.

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Questions about a product

Will you be getting any more in?
Unfortunately some items will be out of stock or be removed from the site altogether if discontinued. Please be advised that our Customer Service team cannot tell you when a product will be back in stock. Tip - We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

I need more information about a product
We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found towards the bottom of the page. If you need more detailed information, please click here to contact customer service with the product code, which can be found on the product page.

DISCLAIMER: Glamorousity sells designer original fragrances. All fragrances are original , by the original designer. Regarding handbags, jewelry, scarves and sunlgasses, Glamorousity is in no way affiliated with, representing, associated, or sponsored by any brands, celebrities or their copyrighted products. Use of celebrity names is for informational purposes only in order to demonstrate similarities in Glamorousity products and those worn by celebrities. We do not represent our products to be original nor do we represent that they are exact copies, therefore they do not violate any copyright laws. We simply ask consumers to compare quality, price and style of the above mentioned name brands to ours. Any reference to the brand name is made strictly for comparison.

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I saw this item in an advert but cannot find it on your site
This means that the product is temporarily out of stock or has been discontinued. Tip - We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

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I saw this item on a celebrity. Can you find it for me?
Unfortunately it is not practical for us to provide a 'request service'.

The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

Can you tell me where else I can buy this product?
Please be advised that our Customer Care team cannot tell you where else our products can be purchased

Technical Problems

My email address/password is not recognised
Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site. Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Your Password?' on the login page. If these are not successful or you have other email address or password related problems please click here to contact customer care with your query.

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I'm having trouble with my shopping cart
The most common resolution for this problem is to delete the cookies on your PC and try again. To do this please click on the 'Tools' tab at the top of your Internet Browser, then select 'Internet Options'. On the first screen that pops up, select 'Delete Cookies' then click 'OK'. You should then not experience any further cart problems.

We use cookies to remember who you are, please make sure that you can accept cookies from us, for an explanation of cookies click here. For help with enabling cookies click here. If you are sure you have already enabled cookies perform a simple test by clicking here.

If these problems persist please click here to contact customer service.

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I am told that my card has expired, even though the expiry date is in the future.
This problem occurs when the date set on your own PC is wrong. Please check the date is correct (double click on the time at the bottom right of your screen) and then try placing your order again.

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To help us look into your problem please try to include in your email as many of the following details as possible:

Your Operating System (e.g. Windows XP, Mac OS 9.0)
Internet Browser (Internet Explorer 6, Netscape 7.02)
What URL you were trying to access
What time the problem occurred
Please cut and paste into the email any error message that appeared on the screen

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I'm getting lots of pop-up ads when viewing your site
Glamorousity.com does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly known as spyware and we recommend removing it by using a tool such as Ad-aware.

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Your order

Can I change my order?
Once your order has been confirmed, orders can be changed or cancelled you but you must contact customer service asap. Once an item is shipped no changes can be made.

Can you confirm you've received my return?
Unfortunately we cannot confirm when we have received your return. We do recommend though, that you send your return by a insured postage method. This way you will be able to trace your delivery through the carrier that you used.

Please note that we usually process a refund or exchange within 2 working weeks of receipt of your return. At this point we will email you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 2 working weeks have passed since we received your return.

If it has been more than 3 working weeks since we received your return please contact service care

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Can I cancel my order?
Yes, of course, but you need to be quick about it. If you chose Standard Delivery, you have an hour to cancel after ordering, but with Next Day Delivery, it's only thirty minutes. If you miss your chance, please email Customer Service, and they'll tell you if anything else can be done. To cancel, call our toll free number during normal business hours 899 MAX-GLAM

If your order has already shipped, you will need to return the order to us.

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I'm not going to be in when you deliver my parcel. What will happen?
The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.

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I forgot to use my Discount Code / I used my Discount Code but price stayed the same
Unfortunately we are unable to amend your order if a discount code was not originally applied at checkout.

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Tracking Your Order

Can I track my order?
You can track your orders on-line. Please login to your account and view privious orders. You may find your tracking information there.

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Where is my order?
Standard Ground Delivery Orders -We aim to deliver Standard Delivery orders within 4-7 working days. Please note that this means your order may appear as 'Order Pending' for 3 working days after your order is placed, especially at busier times of the year, such as Christmas.

Unfortunately we cannot guarantee a specific delivery date for Standard Delivery orders. If you require your order to arrive on a particular date we suggest you use our Next Working Day service.

Once your order is displayed as 'Shipped' please remember to allow 3-5 working days for your order to arrive. Again, at busier times of the year, such as Christmas, postal services can slow down, so we ask you to wait 5 working days after your order is 'Shipped' before contacting us.

For destinations outside the USA you will have to allow a certain amount of additional days for delivery. If you have followed the instructions above and still have not received your order, please click here to contact customer care with your query and order number.

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Next Working Day Orders

You can track your Next Working Day Delivery order directly from the Courier's website. Please visit Order Tracking and click on the 'Track this Order' link for detailed tracking and status information on your order. Please remember that if you have a query relating to any information held on the courier's website you must contact them directly.

If a delivery has been attempted and you have received a card from the courier, please contact the courier directly to arrange another delivery or to pick up the parcel from their depot.

If you have followed the instructions above and still have not received your order, please click here to contact customer care with your query and order number.

If your order is made up of multiple items, some items may be dispatched separately. If this does happen, you will only pay one delivery charge, and we will send you two dispatch confirmation e-mails to advise which items have been dispatched in each parcel. Please note that your entire order should be delivered within the same delivery period, however each parcel may arrive at a different time.

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Returns

I need to return an item

Glamorousity accepts undamaged and unused merchandise for exchange or return within 30 days of purchase. They must be in unused and perfect condition to qualify. Any items that are not in perfect resellable condition or show sign of wear are not returnable. Fragrances can only be returned for a full refund with the original cellophane packaging or a 20% restocking fee will apply. Any partially used fragrances are not returnable. You will be given credit or a refund for the amount of the merchandise plus standard shipping. Express shipping charges and International shipping charges are not refundable. Our 30 day guarantee applies to retail purchases. Wholesale customers see wholesale policies below.

To process your return or exchange, please log in to your Customer Profile. After logging in, from the Account Menu screen, please select view previous orders. All of your orders will be displayed, please select the order details for the invoice in question. Scroll down to request an RMA. You will receive a reply within 48 business hours. Please repackage the item(s) you are returning or exchanging, taking care to protect the merchandise from damage during return shipping. NOTE: Glamorousity will not accept any worn merchandise or merchandise that is damaged due to your negligence in shipping. Include a copy of your original invoice and ship the box with your RMA listed on the box to:

Glamorousity
Attn: Returns/Exchanges
824 S. Los Angeles Street
Suite 307
Los Angeles, CA 90014

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For returns: Credit for the returned merchandise will be issued to the original card of purchase. Please allow 14 business days for credit processing. You are able to review your return status by viewing your order details after logging into your Customer Profile.

For exchanges: Please indicate what you would like to receive in exchange for your original purchase; we will add or subtract the price difference of the new item(s) to your invoice.

Damaged item
If the item you received is faulty, please click here to contact customer service at 866 MAX-GLAM with your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

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I received the wrong item
If the item you received is not what you originally ordered, please contact customer service at 866 MAX-GLAM with your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

How long will it take to refund me?
Before contacting us please take note of the timescales required to process a refund:

Please allow 3 working weeks from receipt of a return for us to process a refund.
Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).

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When will I receive my replacement?
Before contacting us please take note of the timescales required to process an exchange:

Please allow 3 working days from receipt of a return for us process an exchange.
Once the exchange has been processed please allow additional days for delivery:

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Part of my order is missing
Regrettably mistakes can happen. If you have received you order and an item is missing, please click here to contact customer service at 866 MAX-GLAM with your order number and the missing item and they will investigate the matter further.

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Do I have to pay for return postage?
If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If the item you received is faulty, please click here to contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, please click here to contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

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You have refunded me the wrong amount
Regrettably mistakes can happen. If you think you have been refunded the wrong amount please click here to contact customer service at 866 MAX-GLAM with your order number and the required refund amount.

About Glamorousity.com

I'm new, How do I order?
Welcome to Glamorousity.com, the home of star style and celebrity fashion. All the items you see are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click 'add to cart'. You can then go back and add additional items to your cart or 'proceed to checkout'. You may also call our toll free number 866 MAX-GLAM.

Please note you will need your credit, debit or charge card details, including the billing address.

Do you have a catalog?
Glamorousity.com currently does not but we are working on one.

Do you do wholesale?
No we do not, we are a retailer and sell directly to our customers

Do you have a Shop?
Currently Glamorousity operats online, via kioks and Glam shows.

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CONTACT US
Email: Info@glamorousity.com
Call us at 888 MAX-GLAM
Int. 213-488-0706
Fax 213 488-0746

LOS ANGELES, CA CORP
Call us at 888 MAX-GLAM
824 S. Los Angeles Street, Suite 307
Los Angeles, CA 90014

OLMSTEAD FALLS, OHIO OFFICE
27340 Schady Road
Olmstead Falls, OH 44138

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For all corporate/shareholder enquiries please refer to our investor relations page

Press And Media Relations
e-mail press@Glamorousity.com

Affiliate Schemes and On-Line Partners
e-mail affiliates@Glamorousity.com

General Marketing
e-mail marketing@Glamorousity.com

Privacy Policy
Your privacy is important to Glamorousity. We only gather usage and traffic information on our site and linked sites. This information gives us important statistics, sales and traffic patterns, but does not include personal identification information. In addition, this information will not be correlated with other information for anyone other than Glamorousity.

Glamorousity may organize and catalogue usage statistics from domain names and browser types. Glamorousity may also track and catalogue search terms used by users to conduct a search at the Glamorousity web site. This information is not associated with individual users.

Voluntary user information is used by Glamorousity to improve the web site and the user experience.

Message to Minors
Minors under 18 should consult with their parents before giving personal information or connecting to websites. We recommend that minors do not purchase anything online without permission from a parent or guardian.

Message to Parents and Guardians of Minors
Glamorousity sells products inspired fashion trends. Although Glamorousity makes every effort to link and be in association with web sites consistent with the purpose of Glamorousity, it cannot guarantee that linked web sites will not change. It furthermore has no control over the content of other web sites or over sites that may be visited after an Internet connection is made. We recommend that parents and guardians closely monitor a child's Internet activity and become educated about Internet practices.

Disclaimer
Through this site, Glamorousity provides information to you regarding products that can be purchased directly from Glamorousity. The information on the site does not constitute an offer to contract. An offer to contract is made when you send a message through this web site , which will constitute your offer to purchase the products indicated. Glamorousity will indicate its acceptance of your offer by sending a message to you by email. The sales contract with respect to any product ordered through this web site will be concluded when the confirmation message reaches the electronic mailbox identified in your order. It is your responsibility to verify that your electronic mailbox is in proper working order, and you assume all consequences of operational failures.

Glamorousity provides no warranties, aside from our return policy, for any of the products sold through orders originating on this web site.

Glamorousity is providing this site, its contents, and the products offered for sale here on an as is basis. Glamorousity makes no representations or warranties of any kind with respect to this site of its contents. Glamorousity disclaims all such representations and warranties, express or implied, including the warranties of merchantability, fitness for a particular purpose, and non infringement. In addition, Glamorousity does not represent or warrant that any information accessible via this site is accurate, complete, or current. Pricing and other information available on this site is subject to change without notice. Glamorousity reserves the right not to honor erroneous pricing of products displayed on this site. Except as specifically stated, representatives will be liable for damages arising out of, or in connection with the use of this site.

Glamorousity disclaims all liability for damages of and kind including compensatory, direct, indirect, or consequential damages, loss of data income or profit, loss of or damage to property and claims of third parties. Glamorousity expressly disclaims any responsibility or liability for any damage, loss or injury arising out of:
-goods or services offered or the content displayed on this site
-your access or inability to access this site, or
-your purchase or use of the goods or services form this site.
-If you have any questions or complaints, please send an email to: info@Glamorousity.com

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